FAQ
Frequently asked questions
Common questions about SwiftMint Exchange, supported countries, and how the transfer process works.
How does SwiftMint work?
You submit a transfer request with the destination country, recipient name, payout method, recipient number, and amount in MWK. SwiftMint reviews the details, confirms the expected payout amount, and processes the request after your approval.
What countries can I send money to?
SwiftMint supports outbound payment requests to 37+ countries across Africa, Asia, and Europe. See the full list on our supported countries page.
Which payout methods are supported?
Supported payout methods vary by country and include M-Pesa, Airtel Money, MTN MoMo, Tigo Pesa, Vodafone Cash, and others. The exact options are listed on each country page.
How are fees calculated?
SwiftMint confirms the exact payout amount before you authorise processing. The amount your recipient receives is clearly shown upfront — no hidden charges.
When is the payout amount confirmed?
SwiftMint confirms the expected payout amount before you authorise processing. This ensures you know the exact value your recipient will receive.
How do I pay for the transfer?
SwiftMint accepts Airtel Money, TNM Mpamba, and Bank transfers in Malawi. Payment is collected after the request details are confirmed.
How long does a transfer take?
Processing times depend on the destination country and payout method. SwiftMint provides status updates through email throughout the process.
How do I contact SwiftMint?
You can reach SwiftMint customer care on WhatsApp at +265 882 156 440. For transfer requests and confirmations, please use the website or email swiftmintmw@swift-mint-exchange.com.
Still have questions?
Reach out to customer care on WhatsApp at +265 882 156 440 or email swiftmintmw@swift-mint-exchange.com and SwiftMint will respond with the information you need.